It's always our intention to provide our customers with the best service possible. Therefore, we always work to ensure that you are 100% satisfied with using the NuggMD platform. If you sign up and pay for your evaluation, but then cancel before your evaluation, there is a small $10 fee for the payment processing. While our refund policy varies by state, we are able to issue a refund in most states within 30 days if you aren’t happy with our service. However, we are unable to provide a refund once our practitioner has issued your MMJ recommendation. Patients won't receive a refund for failure to follow through with their certification process once the practitioner completes the certification requirements. It is the patient's responsibility to complete their certification if their state requires this step. If you're stuck or having trouble completing your certification, please reach out to customer service and our agents will help you through the process.
If you would like to request a refund, email our customer support team at support@nuggmd.com with "Refund Request" in the subject line and a short explanation of your issue and the reason for your refund request. When a refund is issued, it should arrive in your account within 3 - 5 business days. If any issues or delays arise, please contact us for further assistance.
Our customers residing in California can receive refunds within 14 days so long as they have not used their NuggMD-issued med card at any dispensaries. Keep in mind that these med cards are deactivated, by law, as soon as your refund is processed. Out-of-state patients who apply for a CA recommendation are not eligible for a refund.