You'll receive a full refund within 30 days if you haven't received the Adult Patient Physician Recommendation form. Simply send an email to support@nuggmd.com with the subject line “refund request.” Please include a brief description of your issue in the body of the email. NuggMD wants to be sure that you're 100% satisfied with your service, since you, the customer, are the most important part of our business. Once you're refunded, we are legally required to deactivate your medical certificate with the state. Once the refund has been initiated, please allow 3-5 business days for the funds to transfer back to the card you used for the transaction. If any issues arise, please feel free to reach out to customer support for further assistance.