You will not be charged for your evaluation if you're not approved for medical marijuana treatment. We provide a full refund within 30 days for Maryland residents if their certification isn't completed with the MMCC. Because your certification is immediately valid once entered into the MMCC's online registry, a refund will no longer be available once your doctor uploads it. ‍ If you need a refund before your certification is completed, please email support@nuggmd.com with the subject line "Refund Request" and a brief description of your issue. We want to make sure you are 100% satisfied with your purchase being that you, the customer, are the most important thing to us. Once you're refunded, you'll have to receive a new evaluation if you change your mind and wish to continue the certification process with the state. A refund is no longer available more than 30 days after the date of your evaluation. Once a refund has been initiated, please allow for 3-5 business days for the funds to transfer back to the card you used for the transaction. If any issues arise, please feel free to reach back out for further assistance.