You won't be charged for your evaluation if you're not approved for medical marijuana treatment. Because paper certifications are all that is required to purchase medical marijuana in Maine, once your certification has shipped, a refund is no longer available. Your certification will be good for one year and should arrive at your home within 5 to 10 business days. If you don't receive your package within 12 days, please send an email to support@nuggmd.com with the subject line "Reshipment Request," and a brief description of your issue. The first reshipment is free if the request is made within 30 days of your evaluation. Thereafter, each reshipment request will cost $20. We want to make sure you are 100% satisfied with your purchase being that you, the customers, are the most important thing to us. If any issues arise, please feel free to reach back out for further assistance.